Support
Get help with the app, privacy, and safety. We respond quickly during standard business hours.
Built for recovery on purpose
Peerakeet is designed around addiction, recovery, and shame from day one. The product, language, and guardrails reflect recovery values, not a broad mental health tool with addiction bolted on.
Troubleshooting
- Update to the latest version from the App Store or Play Store.
- Check Wi-Fi or cellular connection and try again.
- Verify your invite or campus code if required.
- Restart the app. If it persists, restart your device.
- Still stuck. Email a brief description and a screenshot to team@peerakeet.com.
FAQ
How do I get help
Email team@peerakeet.com. Include your device model, OS version, and a short description of the issue. Do not include personal or sensitive details.
I cannot sign in
Check you are on the latest app version, verify your invite or campus code if used, and confirm your network connection. If it persists, email us with a screenshot of the error.
How is my privacy protected
Peerakeet is private by design. Conversations are not shared with partners. Insights shown to partners are aggregated and do not include message content or identities.
How do I report a safety concern
If there is immediate danger, contact local emergency services. Otherwise email safety@peerakeet.com with a description of the concern and approximate time it occurred.
How can I request data or delete my account
Email privacy@peerakeet.com with the subject 'Data request' or 'Account deletion'. We will follow up with next steps.