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Telehealth Services Agreement

Telehealth Services Agreement — Peerakeet, Inc.

Version 1.3

Effective Date: April 1, 2026

Last Updated: April 1, 2026

This Telehealth Services Agreement ("Agreement") is a legal agreement between you ("User," "you," or "your") and Peerakeet, Inc. ("Peerakeet," "we," "us," or "our") regarding your use of telehealth services facilitated through the Peerakeet platform. This Agreement supplements and is incorporated into the Peerakeet Terms of Service and Privacy Policy.

IMPORTANT: By accepting this Agreement, you acknowledge that you have read, understood, and agree to be bound by its terms. If you do not agree, do not use telehealth services.

AGE REQUIREMENT: Telehealth services are available to users who are at least 18 years old, and to users ages 13-17 whose parent or legal guardian has provided consent through Peerakeet's parental consent process. If you are under 18, your parent or guardian must review and approve this Agreement on your behalf.

1. Understanding Telehealth Services

1.1 What Telehealth Services Are: Peerakeet facilitates connections between users and certified peer support specialists through telehealth services, including video sessions.

1.2 What Telehealth Services Are NOT: Telehealth services through Peerakeet are not:

  • Medical services, diagnosis, or treatment
  • Psychotherapy, counseling, or licensed mental health therapy
  • Emergency services or crisis intervention
  • A substitute for professional medical, psychological, or psychiatric care

1.3 Certified Peer Support Specialists: Peer support specialists are not licensed healthcare providers, therapists, or prescribers.

2. Peerakeet's Role

2.1 Technology Platform: Peerakeet provides technology and coordination workflows to facilitate peer support services. Peerakeet is not a healthcare provider or medical practice. When facilitating peer support services, Peerakeet maintains health information protections consistent with HIPAA and 42 CFR Part 2 as described in our Privacy Policy.

2.2 No Guarantee of Outcomes: Peerakeet does not guarantee quality, outcomes, or effectiveness of any session.

3. User Responsibilities

You agree to:

  • Provide accurate, current information
  • Use an appropriate private environment and functioning device/internet
  • Follow Community Guidelines and behave respectfully
  • Not record sessions without explicit consent from all participants
  • Seek professional care for medical or psychiatric needs

4. Emergency and Safety Limits

Telehealth services are not emergency services.

If you are in danger or experiencing a crisis, immediately:

  • Call 911 (or your local emergency number)
  • Go to your nearest emergency department
  • Contact 988 (Suicide & Crisis Lifeline, U.S.)

5. Privacy and Confidentiality

5.1 PHI and HIPAA: Information discussed in sessions may include protected health information (PHI). Peerakeet applies safeguards designed to support HIPAA compliance.

5.2 Security Controls: Peerakeet uses administrative, physical, and technical safeguards, including encryption in transit and at rest, access controls, and audit controls.

5.3 Confidentiality Limits: Information may be disclosed when required by law, court order, or to reduce imminent risk of harm.

5.4 Technology Risk: No system is 100% secure. You acknowledge inherent risks of electronic communication.

6. Fees, Scheduling, and Cancellation

6.1 Fees: Applicable fees are disclosed before booking.

6.2 Scheduling/Cancellation: You may cancel or reschedule according to disclosed policies. Late cancellations/no-shows may trigger restrictions or fees.

6.3 Provider Availability: Sessions can be canceled or rescheduled due to operational or technical issues.

7. Complaints and Support

For concerns about telehealth services, contact support@peerakeet.com. Peerakeet may investigate and take moderation or account actions where appropriate.

8. Suspension and Termination

Peerakeet may suspend or terminate telehealth access for policy violations, safety concerns, abuse, or other platform risk.

9. Changes to This Agreement

Peerakeet may update this Agreement from time to time. Material changes will be communicated through the app or email. Continued use after the effective date of updates constitutes acceptance.

10. Integration with Other Agreements

This Agreement supplements the Terms of Service and Privacy Policy. If there is a conflict on telehealth-specific matters, this Agreement controls for those matters.

11. Contact Information

If you have questions about this Agreement or telehealth services, contact:

Email: support@peerakeet.com

Mail: Peerakeet, Inc.

1 Point Street, Apt 701

Providence, RI 02903

12. Acknowledgment

By accepting this Agreement, you acknowledge that:

  • You are at least 18 years old, or you are ages 13-17 with verified parental consent
  • You have read and agree to this Agreement
  • You understand telehealth peer support is not medical treatment
  • You understand emergency services must be contacted for emergencies
  • You are responsible for maintaining appropriate technology and environment for sessions